Frequently Asked Questions

Most clients begin with a free 15‑minute phone/video consultation. This is a chance to ask questions, share what you’re looking for, and explore whether Soulful Oasis Wellness feels like a good fit. If it’s a fit, we’ll help you book your first session. 

It’s a brief phone/video call to ask questions and discuss next steps. It is not a therapy session. 

 Fees vary based on the service type (individual, couples, family, group) and the clinician providing care. To receive current fees, please email info@soulfuloasiswellness.com or request a free 15‑minute phone/video consultation. Receipts are provided for insurance/benefits when applicable 

 We ask for at least 24 hours’ notice to cancel or reschedule. Cancellations within 24 hours and missed appointments may be charged the full session fee. 

Session length depends on the service. Individual sessions are typically 50 minutes and couples sessions are typically 90 minutes. Session length may vary depending on the therapist and the type of appointment booked.

Yes. Online sessions are available across Ontario. We use secure practice systems and follow privacy requirements for virtual care

We protect your privacy and keep information confidential, except with your consent or when disclosure is required/permitted by law (for example: risk of serious harm, mandatory reporting, court orders, or certain regulatory/legal requirements)

Email is best for general questions (scheduling, fees, and basic information). Please avoid sharing sensitive personal or health details by email. If you’d like to discuss concerns privately, a free 15‑minute phone/video consultation is available. 

 Soulful Oasis Wellness is a group practice. Each clinician’s credentials, registration status (including “Qualifying” where applicable), and areas of practice are listed on our Our Team page. We encourage clients to review individual profiles to understand training, approach, and fit. 

Yes. We maintain clinical records as required. Clients may request access and corrections as permitted by law. 

 We welcome feedback and will try to address concerns directly. You also have the right to contact the College of Registered Psychotherapists of Ontario (CRPO) regarding professional conduct.